NOTE: WE ARE NOT RESPONSIBLE FOR ANY SHIPPING DELAYS BY USPS, UPS OR FEDEX
We have no control over the service levels provided by the shippers. We pick, pack and ship your order as fast as possible and deliver your package to the shipping companies. These are large shipping companies whose service is independent of our ability to control. We assume no responsibility for these company's service levels or delays.
WHEN DOES YOUR ORDER SHIP
At the Drop Ship Superstore, we begin working on your order within 1 hour of you placing it (between the hours are 7:30 AM - 2:00 PM Pacific time). If it is before 2:00 PST, it will most likely ship that same day, otherwise it will ship the following day. We know you want your product shipped as soon as possible. Getting your order out the door and to your customer is a top priority for us.
SHIPPING YOUR ORDER
The Drop Ship Superstore always strives to provide the lowest and most efficient shipping costs that we can and we maintain close relationships with some of the largest shippers in the United States and Globally.
1. Shipping costs are based on the weight of your order and the destination of your order.
2. The customer is responsible for the cost of shipping.
3. Once your order is placed, there can be NO CHANGES to the shipping address or order details unless it is approved in writing by the Drop Ship Superstore. The shipping address MUST be accurate and will be the address we ship to. NOTE: The Drop Ship Superstore maintains the right to cancel any order if it feels there may be a fraudulent or incorrect addresses provided.
4. The Drop Ship Superstore will not accept, entertain or approve any changes to your order by phone (no exceptions). Any and all changes to your order MUST be emailed to Support@DropShipSuperstore.com and any changes must have an approval email back from us. Without an approval email from the Drop Ship Superstore, your change or cancellation request has NOT been actioned or approved.
NOTE: Emailing the Drop Ship Superstore any order changes or cancellations does not mean that your request(s) have been verified or confirmed; in fact, you must assume that NO order changes have been made to your order until you have a confirmation email from us confirming any approved changes. This includes any and all cancellations, address changes, item order changes, name changes or any other change to your order. There are no exceptions.
6. The Drop Ship Superstore may use FedEx, DHL, USPS and / or UPS shipping services. USPS delivery times are NOT guaranteed. UPS and FedEx do guarantee their delivery dates based on the service chosen. The Drop Ship Superstore does not provide any guarantees with regards to shipping times that the shipping companies or USPS offer. All remedies for delayed packages must be made through the shipping company used.
7. The Drop Ship Superstore provides the lowest price options possible for shipping your products
8. Shipping costs are always independent of our product prices.
9. The shipping carrier may vary depending on your location and weight.
10. The Drop Ship Superstore is not responsible for shipping delays resulting from errors, weather, acts of god, errors made by the shipping company, errors or omissions provided by the customer or delays to shipping that are out of our control. No guarantees are made as to the exact shipping and arrivals dates.
11. If a wrong shipping address provided or any incorrect shipping information which results in your order being "Return to Sender", shipping costs are non refundable and have to be paid for again for a reship. The Drop Ship Superstore is charged by the shipper (USPS or UPS) for these instances and the customer is responsible for the costs where the error is on their part.
12. The Drop Ship Superstore shall make every effort to ensure your order arrives quickly and in 100% good condition which includes working closely with the shipper, tracking your package and ensuring its delivery at all times.
13. The Drop Ship Superstore will only provide store credit for missing or damaged items for Canadian and International orders. There are no exceptions to this rule as the costs of shipping is too prohibitive.
CAN I GET A SHIPPING ESTIMATE ON MY ORDER BEFORE CHECKING OUT?
Yes you can and it is easy, just follow these steps:
- Go to your Shopping Cart
- Scroll to the bottom of the page
- On the right hand side you will see "Add Info" on the shipping line
- 4. Add your information and you can have a shipping quote on your order.
INTERNATIONAL SHIPPING
DropShipSuperstore.com provides it vast catalog of drop shipping products to international customers.